CardSmart Frequently Asked Questions
This section contains answers to various commonly asked questions from customers.
What is the ‘All Services’ card?
The ‘All Services Card’ is a payment card that can be used to purchase fuel and oil along with a list of other services including; Warrant of Fitness (WoF) and servicing. The card also gives you access to special pricing with our non-fuel merchants including; Bunnings, Officemax and Armstrong Locksmiths.
What is the ‘All Automobile’ card?
The ‘All Automobile Smart Card’ is a payment card used to purchase vehicle expenses including fuel, oil, WoF, servicing and new tyres.
What is the 'Fuel & Oil Only' card?
The ‘Fuel & Oil Only Card’ is a payment card that is limited to fuel and oil purchases.
Which are the preferred stations?
Any BP, Z Energy, G.A.S or Caltex fuel stations. Use the CardSmart Site Locator to plan your trips.
How do I complete a transaction?
- Drive in
- Note the odometer reading
- Fill up and proceed to transaction counter
- Swipe card and enter odometer reading when prompted.
- Retain the docket.
- It’s that EASY!
What to do if your card is lost/stolen?
Notify your Fleet Manager / Office Manager immediately. If you’re the account holder you can call us on 0800 663 866 or log into your account at cardsmart and cancel your card.
What to do if a transaction is declined?
Contact Fleet Manager or call Card Smart customer service on 0800 663 866.
How do I care for my CardSmart card?
-Keep your card clean.
-Do not bend your card
-Do not expose your card to magnetic surfaces
-Do not expose your card to excessive sunlight
-Store your card in a protective cover