CardSmart Frequently Asked Questions
This section contains answers to various commonly asked questions from customers.
If you require further information, please contact us here.
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What is the ‘All Services’ card?
The ‘All Services Card’ is a payment card that can be used to purchase fuel and oil along with a list of other services including; Warrant of Fitness (WoF) and servicing. The card also gives you access to special pricing with our non-fuel merchants including; Bunnings, Officemax and Armstrong Locksmiths.
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What is the ‘All Automobile’ card?
The ‘All Automobile Smart Card’ is a payment card used to purchase vehicle expenses including fuel, oil, WoF, servicing and new tyres.
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What is the 'Fuel & Oil Only' card?
The ‘Fuel & Oil Only Card’ is a payment card that is limited to fuel and oil purchases.
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Which are the preferred stations?
Any BP, Z Energy, G.A.S or Caltex fuel stations. Use the CardSmart Site Locator to plan your trips.
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How do I complete a transaction?
- Drive in
- Note the odometer reading
- Fill up and proceed to transaction counter
- Swipe card and enter odometer reading when prompted.
- Retain the docket.
- It’s that EASY!
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What to do if your card is lost/stolen?
Notify your Fleet Manager / Office Manager immediately. If you’re the account holder you can call us on 0800 663 866 or log into your account at cardsmart and cancel your card.
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What to do if a transaction is declined?
Contact Fleet Manager or call Card Smart customer service on 0800 663 866.
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How do I care for my CardSmart card?
-Keep your card clean.
-Do not bend your card
-Do not expose your card to magnetic surfaces
-Do not expose your card to excessive sunlight
-Store your card in a protective cover